30 million NHS 111 online users as pivot to digital continues


NHS 111 online has seen record usage over the past four months, as more people used digital channels to access medical help or health advice during times of lockdown and social distancing due to the coronavirus pandemic.


More than 30 million users visited NHS 111 online between 26 February and 11 August. Over six million of these completed an online coronavirus assessment and received health advice based on the symptoms or travel history they reported.


At the peak of the crisis in mid-March, the service was used more than 950,000 times a day, 95 times higher than it normally would be.


Ben Davison, Director of Citizen Health Tech at NHS Digital, said:


“These figures show how important the use of digital tools is in supplying vital health information to members of the public during this outbreak.


“Since the start of the pandemic, we have seen the number of NHS 111 online users increase dramatically


“This is helping to relieve the burden on frontline NHS services as well as helping to get vast numbers of people the correct advice for their condition.


“This is a fluid and fast-changing situation and we are working closely with NHSX, NHS England, the Department of Health and Social Care and other organisations across the system to develop robust and resilient solutions to a range of new issues.”


Contains information from NHS Digital, licenced under the current version of the Open Government Licence.

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A pharmacist led training provider.

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