Video consultation expanded to community pharmacy in Wales


The Health Minister has announced that video consultation services will be extended to dental practices, opticians and community pharmacies. This follows the successful roll-out of the service in primary care, community and secondary care during the coronavirus pandemic.


Video consultation has rapidly expanded during the last few months and has helped to transform how people access healthcare services during the COVID-19 response. To date over 6,400 GP video consultations have been undertaken and over 8,800 video consultations to support community and secondary care. 92% of patients who have used the service have rated it as excellent, really good or good.


Video consultation will enable community pharmacies to provide advice for common ailments and emergency contraception services. It will allow pharmacies to conduct Discharge Medicines Review and give support for people who want to stop smoking.


A pilot will now take place in July to extend the services to dentistry, optometry and community pharmacies who have all experienced an increase in demand for additional services, including people seeking advice for common ailments.


Minister for Health and Social Services, Vaughan Gething, said:


“Delivering care closer to home through the use of technology has always been a key part of A Healthier Wales, to deliver healthcare away from hospitals to communities, and where possible in people’s homes.


“The coronavirus pandemic has meant that we have had to rapidly expand and adapt services. Video consultation has allowed us to overcome the challenges that social distancing brings. The delivery of video consultation has been fast-tracked and is testament to the work of NHS Wales in delivering this service ahead of time to support patients.


“Thousands of people have already received care via video consultation. I’m pleased to be able to extend this service to dentistry, optometry and community pharmacies which will see even more people benefit.”


This circular is being shared under the Open Government Copyright licence.



Published by

PIP editor

A pharmacist led training provider.

Leave a Reply

Your email address will not be published. Required fields are marked *