Delivery dilemma

Before making this change the pharmacy contractor had a large number of delivery patients. Some of these patients were those who receive repeat prescriptions and some were patients who received weekly multicompartment compliance aids (MCA). The contractor had grown the compliance aid side of the business in recent years helped undoubtedly by the associated free medication delivery service.

As is the case in most community pharmacies many of these patients are vulnerable for various reasons. For example, many of the patients who receive weekly MCAs are elderly and housebound. The pharmacy team have never met many of these patients because the prescriptions are ordered by the pharmacy and then delivered by the delivery driver.